Refund policy

At Neolaze, we are committed to providing quality products to our customers. If you are not entirely satisfied with your purchase, we’re here to help.

Returns

You have 30 calendar days to return an item from the date you received it. To be eligible for a return:

• The item must be unused, in the same condition that you received it.
• The item must be in the original packaging.
• Proof of purchase (receipt or order number) must be provided.

Non-returnable items include:

• Gift cards

Refunds

Once we receive your item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 3 business days.

Late or Missing Refunds

If you haven’t received a refund within the stated period:

1. Check your bank account or credit card company.
2. Contact your bank or financial institution; there is often some processing time before a refund is posted.
3. If you’ve done all of this and still haven’t received your refund, please contact us at info@neolaze.com.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, please contact us at info@neolaze.com with details and proof of the defect or damage.

Shipping Returns

To return your product, please mail it to: info@neolaze.com
Business Address: C pla de formells 9 SA, 08042, Barcelona

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.

Contact Us:

Business Name: Neolaze

Phone Number: +34610025043

Support Email: info@neolaze.com

Business Hours: Monday To Friday | 8:00 AM To 5:00 PM

Business Address: C pla de formells 9 SA, 08042, Barcelona