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We offer free shipping within mainland United Kingdom so you can save on delivery fees!

If you're not satisfied with the product you received, please contact us.

You can return your order and we'll resolve the issue or exchange your product.

Send an email to support@neolaze.com and be sure to include your order number so our support team can assist you better.

Our customer service team is available 24/7 to answer all your questions or concerns.

Ordered the wrong product size?
If so, you can return it within 30 days for an exchange guarantee. Please contact us within 30 days.

You can track your order by opening the menu and clicking on "Track My Order".

Enter your order number and email address or your tracking number.

Then click "Track Order" to view your package updates.