Neolaze proudly offers the best selection of brands, quality products, and continued support after your purchase. If you have used an item and identified a product defect, please reach out to one of our Outdoor Experts to determine the best solution. Warranty policies can vary by item and vendor. Our Outdoor Experts are here to assist you. You can visit a store near you or send us an email for help.
Warranty Policy
Customer Support & Services
We offer free shipping within mainland United Kingdom so you can save on delivery fees!
If you're not satisfied with the product you received, please contact us.
You can return your order and we'll resolve the issue or exchange your product.
Send an email to support@neolaze.com and be sure to include your order number so our support team can assist you better.
Our customer service team is available 24/7 to answer all your questions or concerns.
Ordered the wrong product size?
You may request a return within 30 days of receiving your order. Please reach out to our support team to get started
You can track your order by opening the menu and clicking on "Track My Order".
Enter your order number and email address or your tracking number.
Then click "Track Order" to view your package updates.